B2B Login +355 4 224 60 00

GET IN TOUCH

+355 4 224 60 00
24 hour booking and customer services

We are here to help you with anything

We are constantly trying to improve our performance when it comes to providing our passengers with comfort and quality service. We attach great importance to providing passengers with easy access to any information they might need about our flights and services.

Baggage tracking

You can check the status of your lost or delayed baggage with the reference number given to you by the Lost Property Office.

Social media

You can follow our Facebook and Twitter pages to be inspired by new discoveries and seize exclusive opportunities.

OUR CUSTOMER SATISFACTION POLICY

During the course of our customer-oriented passenger transport operations, Air Albania provides communication channels to help customers pass on their views, complaints, suggestions, and appreciation. We take careful note of all comments, regardless of any expectation of economic returns. We operate a compensation scheme to ensure customer satisfaction, evaluating customer feedback to find solutions and taking into account statutory national and international conditions, legislative requirements, civil aviation rules, and documentary evidence gathered by our partnership.

We take a customer-oriented approach to dealing with customer complaints. The processes of awareness, recognition, analysis, guiding, solution-finding, and customer follow-up are managed in line with the principles of transparency, accessibility, responsiveness, objectivism, confidentiality, and accountability. The information we gain from the process contributes to our aim of continuous improvement.

We are continually improving our procedures by utilizing customer and employee feedback as well as suggestions from our other stakeholders. We provide all the resources necessary in order to develop our products and services in line with the expectations and needs of our customers.