The rights and obligations of the airline for luggage

BAGGAGE CONDITIONS

On all flights, a single piece of baggage can weigh up to 32kg. We do not accept any one piece of baggage weighing more than 32kg.

To avoid trouble entering the country you are travelling to, you should make sure that you are not carrying any restricted or prohibited food items.

Infant passengers are entitled to a piece of baggage weighing 10 kg. Additionally, strollers that do not exceed 115 cm are allowed on all flights. Child passengers have the same amount of baggage allowance as adult passengers.

Which airline baggage rules are applicable for international flights carried out as an interline with another airline is determined within the framework of the methods of IATA (International Air Transport Association).

With Air Albania you have included in the ticket price luggage of 30 kg (luggage registered 158 cm) + 8 kg in hand (23x40x55 cm).

* Note: 1 piece of luggage must not weigh more than 32 kg according to IATA & AHM regulation. If the luggage is bigger than 32 kg it should be divided into 2 luggage.

* Note: When the limit of free baggage allowance is exceeded, the baggage is considered to be additional baggage (4 EUR / kg) for the destinations: Turkey, Italy, Greece, Switzerland.

* Note: When free baggage allowance is exceeded, baggage is considered to be extra baggage (EUR 6 / kg) for destinations: United Kingdom, Germany.

Cabin baggage
Liquid regulations may vary across airports. In some airports, transit passengers are not permitted past the transit security point with liquids in containers of more than 100 ml, including duty-free products (even if bagged or sealed). We recommend that passengers review the regulations implemented at their transit airport.

Hand baggage means those items that the passenger can take with them into the cabin to place them in the storage compartments above or under the front seat.

Checked baggage refers to items that are handed over to the airline for carriage in the holds of an aircraft and are not accessible to the passenger during the flight. Such baggage is weighed, labelled, and recorded on the passenger ticket for their identification upon arrival.

Upon arrival at the destination, in the event of non-delivery or damage to checked baggage (for which the "Baggage Identification Tag" is issued), the passenger must fill out a loss or damage report. The finding of the event must be carried out, before leaving the baggage reclaim area, at the Lost and Found offices of the arrival airport, using the appropriate forms commonly referred to as PIR (Property Irregularity Report).

LOST LUGGAGE 

If no news of the discovery has been received within 21 days from the opening of the PIR, it is necessary to send all the documentation specified below to the Customer Relations and/or Baggage Assistance Office of the airline with which you traveled to the start of the compensation procedure.

DELAY LUGGAGE 

If your baggage is found, within 21 days of the actual delivery date, you must send all the documentation indicated below to the Customer Relations and / or Baggage Assistance Office of the airline with which you travelled. '' initiation of the reimbursement procedure for any expenses incurred.

DOCUMENTATION REQUIRED FOR CASES OF LOST AND DELAY OF BAGGAGE

• Flight booking code in case of online purchase or original receipt in case of paper ticket

• Original PIR issued at the airport

• Original baggage identification tag and proof of any payment of excess baggage

• List of baggage contents in case of lost baggage

• List of any missing content in the case of found baggage

• Originals of the receipts and / or tax receipts showing the type of goods purchased (in relation to the waiting time) to replace their personal belongings contained in the baggage.

• Indication of complete bank details: name of the current account holder, name and address of the bank, IBAN, ABI, CAB, C / C number, SWIFT code in the case of a foreign account

• If the aforementioned data does not refer to the holder of the case, also specify the residential address, telephone number, fax number (if available), e-mail address (if available).

DAMAGE 

In case of damage to the baggage, within 7 days from the opening date of the PIR, it is necessary to send all the documentation indicated below to the Customer Relations and / or Baggage Assistance Office of the airline with which you travelled for the start of the compensation practice.

NECESSARY DOCUMENTATION

• Flight booking code in the case of online purchases or the original receipt in the case of a paper ticket

• Original PIR issued at the airport

• Original baggage identification tag

• List of the contents of the baggage that may have been damaged

COMPENSATION 

In the event of lost, damage or delayed delivery of checked baggage, the passenger is entitled to compensation of up to 1,000 SDRs (approximately € 1,164.00) in the case of airlines from the European Union and countries that adhere to the Montreal Convention, up to 17 SDRs (about € 19.00) per kg in the case of airlines from countries that adhere to the Warsaw Convention, unless the passenger has taken out supplementary insurance.

Countries that adhere to the Convention for the unification of certain rules relating to international air transport (signed in Montreal on 28 May 1999 and entered into force on 4 November 2003) Albania, Saudi Arabia, Australia, Austria, Bahrain, Barbados, Belgium, Belize , Benin, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Cameroon, Canada, Cape Verde, China, Cyprus, Colombia, Croatia, Cuba, Denmark, Egypt, El Salvador, United Arab Emirates, Ecuador, Estonia, Finland, France, Gambia , Germany, Japan, Jordan, Greece, Ireland, Iceland, Cook Islands, Italy, Kenya, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Macedonia, Madagascar, Maldives, Malaysia, Mali, Malta, Mexico, Mongolia, Namibia, Nigeria, Norway, New Zealand, Oman, Netherlands, Pakistan, Panama, Paraguay, Peru, Poland, Portugal, Principality of Monaco, Qatar, United Kingdom, Syrian Arab Republic, Czech Republic, Republic of Korea, Dominican Republic, United Republic of Tanzania, Romania, Saint Vin cent and Grenadines, Singapore, Slovakia, Slovenia, Spain, United States of America.

1 piece of luggage should not exceed 32 kg according to IATA & AHM regulation. If the luggage is bigger than 32 kg it should be divided into 2 luggages (luggage).

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